We operate on an appointment-only basis to give each client our undivided attention and deliver a fully personalised experience. This ensures we can plan your treatment in advance and maintain the calm, welcoming vibe that sets OBC apart.

No. Your card details are securely held by Fresha (our booking partner) in order to secure your appointment, but no payment is taken, unless you cancel, reschedule or miss your appointment. As we are all self-employed, payment is made directly to your therapist at your appointment, so please ensure to bring your payment card(s) & phone with you!

Yes, there’s on-street parking available near the salon - this is chargable before 3pm and free after 3pm (please refer to street signage). Meter spaces can be limited at busy times, so we recommend arriving a little early to secure your spot.

We have recently moved into a fully DDA compliant, ground floor premises with space to accommodate mobility aids and an accessible toilet.

If you have specific accessibility needs or questions, please contact us before your appointment, and we’ll do everything we can to make your visit comfortable.

If you’re a wheelchair user, or struggling with the gate or doors, please give us a call when you arrive and we’ll come out to meet you.

Please check out our services section. If you’re still unsure, feel free to reach out to us on text, WhatsApp, email or contact your chosen therapist directly via DM on social media for advice (see the team page for links).

Our nail art is divided into four main tiers—Earth, Water, Air, and Fire—based on complexity and time required. From simple accents like glitter or foil (Earth) to intricate character designs or multi-layered sets (Fire), plus add-ons for gems, charms and 3D nail art - our artists can handle most designs!

Check out the Nail Art page for a full breakdown, or chat with your chosen nail artist if you have a specific design in mind and aren’t sure which tier it falls into.

Late cancellation fees apply to any cancellation, reschedule or missed appointment within 48 hours of your appointment time, including illness. The same goes for reducing your service at short notice. If you've booked a mani pedi and decide on the day you only want the mani, you'll still be charged for both.

When you book, that time is held just for you, and we turn other clients away to keep it free. If you hadn't booked, that slot would have been available to someone else. With less than 48 hours' notice there usually isn't time to offer it (or the part you no longer need) to another client, so it goes empty and we lose that income. For small independent businesses, that adds up quickly.

We know illness isn't anyone's fault and we'd honestly rather you didn't come in poorly. Cancellation fees aren't a punishment. As self-employed service providers, our income depends entirely on the appointments we've committed to, and these fees protect it.

All of this is covered in the policies document you sign when you first book with us - if you’d like another copy, please ask.